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Warranty Policy



YELLOW JACKET® products from Ritchie Engineering Company, Inc. are guaranteed to be free from material and workmanship defects for a period of one year. This guarantee does not cover products that have been altered, abused, misused or improperly maintained. Any exceptions to the one-year warranty policy are individually identified within this policy. Not all catalogued products are stocked and eligible for return. Please check with your YELLOW JACKET representative or the factory for more information. All returns must have an RGA number and proof of purchase/copy of invoice. Please obtain an RGA number from Ritchie Engineering Customer Service by calling 800-769-8370. All returns must be pre-paid.

Hoses
YELLOW JACKET hoses are covered by a one-year warranty from the date of sale, but not longer than three years from the date of manufacture. All YELLOW JACKET hoses are date coded on the brass fitting. The letter combination can be found in the price schedule and catalogs. If you are not sure where to find the manufacture date code, please contact Ritchie Engineering Customer Service at 800-769-8370.

If the hose is found to be defective within the warranty period, a credit will be issued upon return. If one hose in a three pack fails, a credit will be issued for the defective hose only. DO NOT return all of the hoses in a three pack for credit; return only the defective hose.

The following exceptions will not be covered under this warranty:
1. Hoses that have been altered, misused or improperly maintained.
2. Hoses with missing or damaged gaskets.
3. Metal hoses, Teflon hoses and special length assemblies are not returnable.
Manifolds
YELLOW JACKET Series 41, TITAN™ and BRUTE™ II Test and Charging Manifold bars are warranted for life (manifold bar includes all items except gauges and hoses). This warranty does not cover the manifold gauges, which are covered by a one-year warranty outlined in the "Manifold Gauge" section of this warranty policy.

If at any time you experience a problem with the manifold bar, return the manifold bar with a check for $7.50 to cover postage and handling.

If the manifold fails within the first year of purchase Ritchie Engineering will repair, replace or credit at our discretion. DO NOT return manifolds with hoses. Return only the defective manifold.

The following exceptions will not be covered under this warranty:
1. Over-pressurized or broken gauges.
2. Manifolds that have been altered, misused or improperly maintained.
Manifold Replacement Gauges
YELLOW JACKET replacement gauges are covered by a one-year warranty from the date of purchase.

The following exceptions will not be covered under this warranty:
1. Over-pressurized or broken gauges.
2. Gauges that have been altered, misused or improperly maintained.
Recovery Products
YELLOW JACKET recovery products (UPC 949xx) are covered by a one-year warranty for parts and labor and an extended two-year compressor warranty if the warranty card is returned and on file. Recovery products (UPC 957xx) are covered by a one-year warranty for parts and labor (UPC 9576x also includes a three-year compressor warranty). The warranty also allows for a one-year over-the-counter exchange, when applicable. To receive this over-the-counter exchange, call Customer Service at 800-769-8370 and get the required authorization number. Failure to get the required authorization number could result in a denial of the over-the-counter exchange.

The following exception will not be covered under this warranty:

1.    Recovery products that have been altered, misused or improperly maintained.
Vacuum Pumps
YELLOW JACKET U.S. manufactured vacuum pumps are covered by a two-year parts and labor warranty.

The following exceptions will not be covered under this warranty:

1. Failure to use correct type of oil.
2. Vacuum pumps that have been altered, misused or improperly maintained.
Electronic Products
YELLOW JACKET electronic products are warranted for a period of one year from the date of purchase. All electronic products must be returned to Ritchie Engineering. If the product is found to be defective, Ritchie Engineering will repair, replace or issue a credit at our discretion.

The following exceptions will not be covered under warranty:
1. Electronic products that have been altered, misused or improperly maintained.
2. AccuProbe™ leak detectors are covered by a two-year warranty. This two-year warranty does not cover the sensor.
Tubing Tools
YELLOW JACKET tubing tools are covered by a one-year warranty. This warranty does not include an over-the-counter exchange. All tubing tool products must be returned to Ritchie Engineering. If the product is found to be defective Ritchie Engineering will repair, replace or issue a credit at our discretion.

The following exceptions will not be covered under this warranty:
1. Tubing tools that have been altered, misused or improperly maintained.
2. Tube cutters in working order with broken or worn out cutting wheels.