YELLOW JACKET® Field Scrap Policy
The following is the YELLOW JACKET “Field Scrap” policy and the items it covers.
POLICY
- Technicians—return your defective product to the distributor or wholesaler you purchased it from.
- Distributors/Wholesalers—you must fill out and send in the Field Scrap Request Form on behalf of the technician to the YELLOW JACKET Customer Service Department via fax (1-800-322-8684) or email. The form is also available from your YELLOW JACKET representative or by calling Customer Service at 1-800-769-8370. Please fill out this form completely.
- The information needed is:
- Date of purchase (purchase order number) from Ritchie.
- Date of sale from wholesaler to customer - Must be within one year of date of sale to qualify for field scrap.
- Date of failure
- Reason for failure
- Once this is approved, you will receive a Field Scrap Confirmation Form and credit will be issued. There may be times that we will require that the material be returned. We will notify you of this and will issue a UPS “Call Tag” to have the product returned.
ITEMS COVERED
Hoses, manifolds, tubing tools, replacement gauges, fittings and adapters, gas and fuel oil test kits, UV products, test leads, mechanical thermometers.
EXCEPTIONS
- Hoses - Only individual hoses are covered. No 3-Packs are to be field scrapped. Stainless Steel Corrugated Hose Assemblies are not covered under this policy and cannot be field scrapped.
- Manifolds - The manifold bar has a lifetime warranty. If a gauge has failed, replace the gauge and follow the above procedure for credit on the failed part. Manifolds with hoses are not considered a legitimate “Field Scrap” item.
- Tools - All hand tools are covered with the exception of “Tool Kits”. Please “Field Scrap” only the failed part and a credit will be issued for this part only. Oil Pumps 77930 and 77940 are covered under the field scrap policy.
The following part numbers must be returned to the factory for in warranty repair and return.
- Vacuum Pumps
93540, 93560, 93580, 93590, 93600, 93610 - Recovery Machine
95100, 95700, 95760, 95762 - Vacuum/Micron Gauges
69060, 69075, 69080, 69086 - Electronic Leak Detectors
69336, 69354, 69365, 69373 - Electronic Scales
68802, 68803, 68812, 68813 - Electronic Products
69008, 78050 - Refrigeration System Analyzers
40812, 40815 - Leak Monitors
68004, 68008, 68010, 68011, 68032, 68036, 68091, 68093, 68096, 68097, 68099, 68016, 68024, 68043, 68047, 68028, 68029, 68050, 68052, 68064, 68068, 68094 - Refrigerant Analyzers
68945, 68947
RITCHIE ENGINEERING COMPANY, INC. YELLOW JACKET® PRODUCTS DIVISION WARRANTY POLICY
YELLOW JACKET® products from Ritchie Engineering Company, Inc. are guaranteed to be free from material and workmanship defects for a period of one year. This guarantee does not cover products that have been altered, abused, misused or improperly maintained. Any exceptions to the one year warranty policy are individually identified within this policy.
Note: Not all cataloged products are stocked and eligible for return. Please check with your YELLOW JACKET representative or the factory for more information.
All returns MUST have an RGA number and proof of purchase/copy of invoice. Please obtain an RGA number from Ritchie Engineering Customer Service by calling (800)769-8370. All returns must be prepaid.
Hoses
YELLOW JACKET hoses are covered by a one year warranty from the date of sale, but not longer than three years from the date of manufacture. All YELLOW JACKET hoses manufactured before 2006 are coded on the brass fitting with a letter combination that can be found in the price schedule and catalogs. Hoses manufactured after 2006 will show the date on the brass fitting. If you are not sure where to find the manufacture date code, please contact Ritchie Engineering Customer Service at (800)769-8370.
If the hose is found to be defective within the warranty period, a credit will be issued upon return. If one hose in a three pack fails, a credit will be issued for the defective hose only. Note: DO NOT return all of the hoses in a three pack for credit; return only the defective hose.
The following exceptions will not be covered under this warranty.
- Hoses that have been altered, misused or improperly maintained
- Hose with missing or damaged gaskets
- Hoses with missing core depressors
Metal hoses and special length assemblies are not returnable.
Manifolds
YELLOW JACKET "Series 41", TITAN™ and BRUTE™ II Test and Charging Manifold bars are warranted for life (manifold bar includes all items except gauges and hoses). This warranty does not cover the manifold gauges, which are covered by a one year warranty outlined in the "Manifold Gauge" section of this warranty policy. If at any time you experience a problem with the manifold bar, return the manifold bar with a check for $ 7.50 to cover postage and handling.
If the manifold fails within the first year of purchase we will repair, replace or credit at our discretion. Note: DO NOT return manifolds with hoses. Return only the defective manifold. Over-the-counter exchanges are not authorized.
The following exceptions will not be covered under this warranty.
- Over-pressurized or broken gauges.
- Manifolds that have been altered misused or improperly maintained.
Manifold Replacement Gauges
Yellow Jacket replacement gauges are covered by a one year warranty from the date of purchase.
The following exceptions will not be covered under this warranty.
- Over-pressurized or broken gauges.
- Gauges that have been altered misused or improperly maintained.
Recovery Products
YELLOW JACKET recovery products (UPC 949xx) are covered by a one year warranty for parts and labor and an extended two year compressor warranty if the warranty card is returned and on file. Recovery products (UPC 957xx) are covered by a one year warranty for parts and labor (UPC 9576x also includes a three year compressor warranty). The warranty also allows for a one year over-the-counter exchange, when applicable. To receive this over-the-counter exchange, call Ritchie Engineering Customer Service at (800)769-8370 and get the required authorization. Failure to get the required authorization could result in a denial of the over-the-counter exchange.
The following exceptions will not be covered under this warranty.
- Recovery products that have been altered misused or improperly maintained.
Vacuum Pumps
Yellow Jacket U.S. manufactured vacuum pumps are covered by a two year parts and labor warranty. Foreign made vacuum pumps distributed by Ritchie Engineering will be either replaced or repaired at our option within one year of factory shipment or 18 months from manufactured date. Please drain oil before returning.
* Over-the-counter exchanges will not be authorized
The following exceptions will not be covered under this warranty:
- Failure to use correct type of oil.
- Vacuum pumps that have been altered, misused or improperly maintained.
- The use of the pump on lithium bromide or ammonia systems.
Electronic Products
Yellow Jacket electronic products are warranted for a period of one year from the date of purchase. All electronic products must be returned to Ritchie Engineering. If the product is found to be defective, Ritchie Engineering will repair, replace or issue a credit at our discretion.
The following exceptions will not be covered under warranty:
- Electronic products that have been altered, misused or improperly maintained.
- AccuProbe™ and AccuProbe II leak detectors are covered by an 18 month warranty. This warranty does not cover the sensor.
Tubing Tools
Yellow Jacket tubing tools are covered by a one year warranty. This warranty does not include an over-the-counter exchange. All tubing tool products must be returned to Ritchie Engineering. If the product is found to be defective Ritchie Engineering will repair, replace or issue a credit at our discretion.
The following exceptions will not be covered under this warranty.
- Tubing Tools that have been altered, misused or improperly maintained.
- Tube cutters in working order with broken or worn out cutting wheels.
